Refund policy
Glow Gallop — Returns & Refunds
We stand behind our gear. If something isn’t right, we’re here to help. Please read the details below so the process goes smoothly.
30-Day Returns
You have 30 days from the date of delivery to request a return. To be eligible:
- Items must be unused, in original condition, with all tags, accessories, and packaging included.
- Products showing signs of wear, washing, modification, or use outside the care instructions are not eligible for a change-of-mind return.
- Returns requested after the 30-day window cannot be accepted.
Return shipping is free on all approved returns.
How to Start a Return
- Email staarmob@gmail.com with your order number and the item(s) you’d like to return.
- We’ll reply with return instructions and the return address.
- Please wait for these instructions before shipping anything back — items sent without an approved return request and address cannot be processed or refunded.
Refunds
Once we receive and inspect your returned items, we’ll notify you of the approval status.
- Approved refunds are issued to the original payment method.
- Please allow additional time for your bank or card provider to post the refund — this is outside our control and typically takes 5–10 business days.
- Original shipping charges (if any) are non-refundable.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and clear photos of the issue. We’ll make it right with a replacement or refund at no cost to you.
A Few Things to Note
- Refunds and replacements apply to the product only; optional paid services are non-refundable once used.
- These terms don’t limit any rights you have under applicable consumer-protection law.
- We reserve the right to decline returns that don’t meet the conditions above.