Glow Gallop — Shipping Policy

Oct 25, 2026 · @Brandon

Here's everything you need to know about how and when your Glow Gallop order ships. If you have a question that isn't answered below, just reach out — we're happy to help.

Order Processing Time

Orders are processed and shipped within 5–15 business days of being placed. Business days are Monday through Friday, excluding weekends and public holidays.

Orders placed after [cutoff time] or on a weekend or holiday begin processing the next business day. During sales, new launches, and peak seasons, processing may take a little longer — we'll always do our best to get your gear out quickly.

You'll receive an order confirmation email right after checkout, and a shipping confirmation with tracking once your order is on its way.

Shipping Rates

Shipping is calculated at checkout based on your destination and the shipping method you choose, so you'll always see the exact cost before you pay.

We offer free standard shipping on orders over $50. Any applicable taxes and, for international orders, customs duties and import fees are separate from shipping (see below).

Delivery Destinations

We ship across the United States and to many international destinations. Available options and costs are shown at checkout once you enter your address.

Available delivery options for your address are shown at checkout. Once your order ships, delivery is handled by the carrier, and timing can vary with your location, customs clearance, remote areas, weather, and other factors outside our control. Your total time to receive an order is our processing time plus the carrier's delivery time.

International Orders: Customs and Duties

If you're ordering from outside the United States, you are the importer of record. Customs duties, import taxes, VAT, and brokerage fees may be charged by your country's authorities when your package arrives. These charges are set and collected by your local government, are not included in our product prices or shipping fees, and are your responsibility.

We cannot predict or control these amounts — please check your country's import rules before ordering if you're unsure. If a package is refused or returned to us because duties or taxes went unpaid, any shipping or handling costs we incur may be deducted from your refund.

Tracking Your Order

Once your order ships, we'll email you a shipping confirmation with a tracking number and link. It can take 24–48 hours for tracking to show its first update after the label is created.

If you created an account, you can also view your order status there. If your tracking hasn't updated in several business days, contact us and we'll look into it.

Shipping Addresses and Failed Delivery

Please double-check your shipping address at checkout. We ship to the address you provide, and we can't be responsible for orders sent to an incorrect or incomplete address. If you spot a mistake, contact us right away — we'll try to update it if the order hasn't shipped, but we can't guarantee changes once it's in processing.

If a package is returned to us as undeliverable because of an incorrect address, a missed delivery, or an unclaimed shipment, we'll contact you to arrange reshipment. A reshipping fee may apply.

Lost, Delayed, or Damaged Shipments

If your order is significantly delayed, appears lost, or arrives damaged, we're here to help. Please contact us with your order number, and photos if the package or product is damaged.

For packages marked delivered but not received, we recommend checking around your property and with neighbors and your carrier first, as carriers sometimes mark items early. We'll then work with you and the carrier to resolve it, which may include filing a carrier claim, resending, or refunding where appropriate. Claims for damaged or incorrect items are also covered by our Returns & Refunds Policy.

Questions about your shipment? Email us at staarmob@gmail.com with your order number and we'll get back to you.